B2D Operations Executive - English & Chinese Speaking (Fresher welcome)

About the job

Our team is seeking an experienced individual that will help us grow and expand by supporting our commercial team on daily sales operations. This role will work closely with internal and external stakeholders to align the team strategies as well as to ensure a proper workflow and follow through for account sustainability.

The position holds a key responsibility in our B2B market, playing a vital part in delivering excellent service to our distributing partners.

Job Responsibilities:

Operations

• Manage B2B Customer Care, not restricted to third-party inquiries, complaints, refund requests, escalations as appropriate.


• Assist in B2B Sales Operations which may include booking fulfillment, invoicing, and settlement.


• Work closely with key internal stakeholders to provide feedback and improve solutions to cater to clients’ needs


• May be required at times to schedule and provide engaging online, in-person demos and walkthroughs to take clients through our services.
  
  

Planning

• Work with the team to provide recommendations as well as changes, improvements or deletion of existing products.


• Preparing Sales Kit in assisting to grow sales revenue
  
  

E-Commerce Platform

• Develop a holistic view on how to best manage our e-commerce partnerships and drive the related revenues


• Fully own the end to end related processes: Product Uploading, and Maintenance, Market / Price Comparison, Settlement, Booking Fulfilment, and Customer Service
  
  

Requirements

• Diploma/ Undergraduate Degree


• Fresh Graduates are welcome to apply


• Highly effective communication and influencing skills in spoken English and Mandarin. Cantonese is a plus


• Highly effective communication and influencing skills in written English and Chinese


• Demonstrated independence and ability to spearhead initiatives


• Strong analytical, written, and verbal communication skills


• Confident, self-motivated and global-oriented


• Globally- minded and comfortable working with people from different cultural backgrounds


• Have a passion for Travel


• Shift Rotation Basis and willing to work on Weekend & Public Holidays


• Working shift:
  
  
  
  • Morning: 7am - 4pm
  
  
  • Evening: 9:30 am- 6:30pm