BPO (Business Process Owner) Lead - Manufacturing and Quality

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing (www.brooks.com).  

Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.

Job Description

About the Role:

Brooks Automation is seeking a Manufacturing & Quality Business Process Owner (BPO) / Lead to join the Business Process Excellence (BPE) team. This role reports to the Director of Business Process Excellence and is responsible for defining, standardizing, and transforming Brooks’ end-to-end Manufacturing and Quality business processes.

The Manufacturing & Quality BPO will own global process governance across Plan-to-Make, Make-to-Deliver, and Quality Management domains, ensuring scalable, compliant, and efficient operations that support Brooks’ growth, customer commitments, regulatory requirements, and digital transformation agenda.

This role requires strong transformational leadership, deep domain expertise in manufacturing and quality operations, and the ability to collaborate across Operations, Quality, Supply Chain, Engineering, IT, and regional Manufacturing teams in a global, matrixed environment.

Work Location: On-Site – Pasir Gudang, Johor Bahru (Malaysia).

Key Responsibilities:

Process Ownership & Design

• Own and govern global Manufacturing and Quality business processes, including:
  • Production Execution and Work-in-process (WIP) management
  • Bill of Material (BOM) and Work Definition governance
  • Quality management processes (inspection, non-conformance, CAPA, deviation, audit readiness)
  • Supplier incoming, in-process, and final quality controls
• Define future-state Manufacturing & Quality process architectures aligned with Brooks’ operational strategy, growth roadmap, and customer quality expectations.
• Identify and prioritize short- and long-term process improvements, standardization opportunities, and automation initiatives across global manufacturing sites.

Transformation & System Enablement

• Lead Manufacturing & Quality process blueprinting, baseline configuration, and validation for enterprise systems and global initiatives.
• Ensure solutions are scalable and support Brooks’ organic growth and M&A integration strategy.
• Advocate for the reduction of manual and Excel-based processes through system adoption and standard data governance

Cross-Functional & Global Collaboration

• Partner closely with Operations, Quality, Engineering, Supply Chain, IT, Finance, and regional manufacturing leaders to align processes with business requirements.
• Work with other Business Process Owners (e.g., Supply Chain, Inventory, Finance) to ensure seamless end-to-end integration across Plan-to-Make, Source-to-Pay, and Order-to-Cash value streams.
• Drive global alignment, decision-making, and issue resolution where process ownership, site-specific needs, or hand-offs exist.

Qualifications & Competencies:

• Bachelor’s degree in Engineering, Manufacturing, Operations Management, Quality, or equivalent relevant experience.
• Minimum 7 - 10 years of experience in Manufacturing Operations, Production Control, Quality Management, or related process domains.
• Proven experience leading global business process optimization and enterprise system implementations across APAC, Europe, and North America.
• Strong understanding of manufacturing execution, quality systems, and their financial and operational impacts.
• Experience with regulated or highly controlled manufacturing environments is preferred.
• Demonstrated ability to lead cross-functional, global initiatives and influence without direct authority.
• Strong process mindset with the ability to challenge the status quo and drive continuous and transformational improvements.
• Excellent written, verbal, and presentation skills, with the ability to communicate effectively to diverse audiences.
• Experience supporting M&A integration is desirable.
• Limited domestic and international travel may be required.

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Work Location & Flexibility
At Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in-office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.

Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.

For applicants with disabilities requiring accommodations, don't hesitate to get in touch with [email protected] or call +1 (978) 262-2400 to discuss your needs.

Review EEO Law & EEO Statement.