Branch Sales Manager-Kuching

Job Summary

To drive growth and profitability in all assigned products through risk selection, pricing, negotiation, sales, retention, and quality service.

Job Accountabilities - Key Accountabilities

• Actively manage daily work processes of designated territory to achieve operational and strategic objectives.


• Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products.


• Lead short term (3 to 9 months), defined scope projects.


• Develop and maintain profitable relationships with new and existing customers.


• Assist customers with loss prevention meetings, claims issues, and product training.


• Provide training to customer and Strategic Business Unit personnel on products and services.


• Provide technical advice that enables a customer to solve a problem or improve business.


• Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway.


• Anticipate customer needs, monitor trends in order to recommend changes.


• Resolve technical issues within function or unit.

Business Accountabilities

• Carry out tasks, such as the preparation of customer and distributor reports, to support the implementation of projects to time and quality standards.


• Assess and evaluate business processes in order to identify opportunities for improvement.


• Investigate and drive research/analysis around potential business development opportunities.


• Review assigned customer cases, prioritize case load and interpret established policies, applying discretion within authority limits in order to resolve customer issues.

Job Qualifications