Chief Operating Officer (COO)

Our client is looking for a Chief Operating Officer to be the overall lead for a prestigious development in Malaysia, which comprises of 4 departments:

• Office Tower
  
• Retail Mall
  
• Residential & Hospitality; and 
  
• Precinct Commercialization
  

• Oversee the Operational Readiness and Transition (ORAT) phase, ensuring all systems are handed over from construction to operations without service gaps.
  
• Manage the Defects Liability Period (DLP) in coordination with the project team and contractors.
  
• Drive the long-term Asset Enhancement Initiatives (AEI) to ensure the precinct remains a Grade-A destination.
  

• Lead the engineering and maintenance strategy for all "Super-Tall" infrastructure, including MEP (Mechanical, Electrical, Plumbing), high-speed vertical transportation, and the spire.
  
• Implement a Digitized Maintenance Strategy (Predictive and Preventative) using Integrated Building Management Systems (IBMS).
  
• Ensure the precinct maintains its ESG and Green Certifications (e.g., LEED, GreenRE, WELL) through energy and water conservation programs.
  

• Manage the precinct’s massive utility load, including District Cooling Systems (DCS), electricity, gas and water management.
  
• Optimize utility consumption and negotiate bulk-purchase agreements to improve the bottom line.
  
• Develop waste management and recycling protocols for high-occupancy retail and office zones.
  

• Oversee the management of multi-level basement parking, ensuring high uptime for automated parking systems and EV charging infrastructure.
  
• Optimize traffic flow and "Wayfinding" to ensure a frictionless entry/exit experience for tenants and the public.
  
• Manage loading bay logistics and "last-mile" delivery protocols for retail and office tenants.
  

• Direct a comprehensive Integrated Security Strategy, combining physical guarding with advanced surveillance and biometric access control.
  
• Ensure 100% compliance with Fire Life Safety (FLS) regulations for mega-tall structures, including regular drills and stakeholder training.
  
• Develop and lead the Crisis Management and Emergency Response protocols for the entire precinct.
  

• Oversee the precinct high-speed fiber backbone, 5G integration and public/tenant wi-fi networks to ensure seamless connectivity.
  
• Manage the integration and maintenance of the Internet of Things (IoT) sensors, digital platform and the command & control centre (CCC).
  
• Ensure robust cybersecurity protocols are in place to protect building automation systems from external threats and manage tenant data in compliance with PDPA.
  
• Lead the business continuity plan (BCP) for all IT services ensuring 24/7 uptime for critical digital touchpoints (e.g. digital signage, wayfinding, apps.
  

Requirements