Commercial Operations & Contracts Coordinator
Location: Kuala Lumpur
About TM Forum
TM Forum is an association of over 850+ member companies, which include all of the world’s top 10 network and communications providers and stretch across 180 countries. Our members tap into each other’s collective experiences and abilities to collaboratively solve complex industry-wide challenges, deploy new services, and create technology breakthroughs to accelerate change. We help communications service providers (CSPs) and their suppliers to digitally transform and thrive in the digital era. We do this by providing an open, collaborative environment and practical support which enables CSPs and suppliers to rapidly transform their business operations, IT systems and ecosystems to capitalize on the opportunities presented in a rapidly evolving digital world. You can learn more at www.tmforum.org
About the Role
The Commercial Contracts Coordinator plays a key role in supporting revenue generation across TM Forum by providing commercial, contractual and operational support to Sales, Membership, Sponsorship, Events, Education & Certification, Research & Media and Catalyst teams.
Working within a Commercial Operations and Deal Enablement function, this role removes administrative and contractual friction from the sales process, enabling Engagement Managers and commercial teams to focus on customer engagement and revenue growth. The successful candidate will be responsible for supporting contract administration, sales operations, procurement onboarding, CRM management, reporting and stakeholder coordination across multiple lines of business. This role will also contribute to process improvement, automation and the wider adoption of self-service commercial tools and resources.
What You'll Do
Support the administration, preparation and tracking of commercial contracts across multiple lines of business.
Assist with Master Service Agreement (MSA) creation and management.
Coordinate contract execution activities, exception management and contract follow-up.
Liaise with Legal, Finance, Procurement and Commercial teams to support contract progression and issue resolution.
Support procurement onboarding and capture customer procurement requirements.
Maintain accurate records in Salesforce, DocuSign CLM and other business systems.
Produce contract, pipeline and operational reports to support business decision-making.
Manage shared inboxes and support the ongoing improvement and automation of customer enquiries.
Support lead management and sales administration activities.
Assist with invoice queries and coordinate follow-up activities where required.
Support event readiness activities, sponsorship delivery and commercial campaigns where applicable.
Coordinate stakeholder communications across Sales, Legal, Finance, Operations and Product teams.
Maintain documentation, process guides, precedent libraries and knowledge resources.
Identify opportunities to improve processes, reduce manual effort and enhance operational efficiency.
Contribute to the adoption of AI-enabled tools and automation solutions across the Commercial Operations function.
What You'll Need to Succeed (Essential Requirements)
Experience
Previous experience supporting Sales, Commercial Operations, Legal, Contracts, Finance or customer-facing teams.
Experience working within a fast-paced administrative, operations or sales support environment.
Experience managing multiple priorities and deadlines simultaneously.
Experience working with contracts, purchase orders, invoices, proposals or other commercial documentation.
Experience coordinating activities across multiple stakeholders and departments.
Experience using CRM systems such as Salesforce or equivalent.
Experience maintaining accurate records and ensuring high data quality standards.
Knowledge & Skills
Understanding of commercial processes and the sales lifecycle.
Basic understanding of contract administration and commercial agreements.
Strong organisational and prioritisation skills.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Ability to analyse information and identify process improvements.
Strong problem-solving and investigative skills.
Ability to work independently while managing competing priorities.
Good judgement, including knowing when to resolve issues independently and when to escalate.
Strong stakeholder management and relationship-building skills.
Ability to learn new systems and processes quickly.
Technical Capability
The successful candidate should be able to quickly become proficient in:
Salesforce
DocuSign CLM
Microsoft 365
Outlook
Teams
Excel
SharePoint
AI-enabled workplace tools such as Microsoft Copilot
You will also have:
Strong data management and reporting skills.
Experience maintaining accurate customer, contract and financial records.
Ability to identify data quality issues and inconsistencies.
Experience producing reports from multiple systems and data sources.
Desirable Requirements
Experience supporting a membership organisation, association or technology business.
Experience supporting Sponsorship & Exhibitions, Events, Research & Media, Education & Certification or subscription-based services.
Experience with contract lifecycle management platforms.
Experience working alongside Legal, Procurement or Finance teams.
Salesforce certification or advanced CRM experience.
Experience with reporting and dashboard creation.
Experience supporting process automation initiatives.
Experience using Microsoft Copilot or other AI tools to improve productivity and workflow efficiency.
Experience contributing to knowledge management, playbooks or self-service resources.
Diversity & Inclusion at TM Forum
At TM Forum, we’re building a workplace where everyone can belong, feel respected, supported and able to do their best work. We welcome talent from all walks of life to join our global community, which is made stronger by the different perspectives, backgrounds and experiences each person brings. We hire based on skills, potential and values, never on assumptions about who someone is or where they come from. We actively work to ensure our recruitment and people practices are fair, inclusive and free from bias.
Tm Forum
About TM Forum We are a global alliance of 800+ organizations across the connectivity ecosystem. Members include the top 10 Communication Service Providers, top three hyperscalers, and a wide range of vendors, consultancies, and system integrators. Together, we are building a sustainable future for...
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