Customer Service Assistant-2369 Lot 10 Bukit Bintang,Kl

• Manage customer engagement initiatives, including loyalty programme redemptions, gamification rewards, and other promotional activities.


• Provide professional assistance and timely resolution to customer enquiries, complaints, returns, refunds, and exchanges.


• Coordinate and deliver value-added services, including engraving, gift wrapping, and other customer experience offerings.


• Build and maintain strong customer relationships to enhance customer satisfaction and retention.


• Perform any other duties and responsibilities as assigned by the Company from time to time, in accordance with business needs and management discretion.

•    SKM or Diploma in Business Administration, Marketing, Hospitality, Customer Service, or a related discipline will be an advantage. 

•    Minimum 2 years of relevant experience in Customer Service, Customer Relationship Management, or Customer Experience Management.

•    Demonstrated experience in handling customer complaints, service recovery, returns, and refunds.

•    Strong communication, interpersonal, and problem-solving skills.

•    Professional, customer-focused, and service-oriented with the ability to manage multiple priorities effectively.

•    Attention to Detail and Administrative Accuracy