Customer Service Executive

As the Customer Service Executive, you will need to ensure customer orders are processed on time and in full, according to purchase orders requirements. Working with sales/ commercial team with logistic arrangement and after sales administration. Attempt to all IC customer enquiries and claims, resolve in prompt manners. You will be reporting directly to Regional Customer Experience Manager and you will work onsite at PJ Plant.

Main Responsibilities

• Process all incoming purchase orders from customers against supply charter and provide acknowledgement.
• Follow-up with relevant stakeholders to ensure delivery is made in accordance to the requested date which agreed with customers.
• Provide update to customers on purchase order delivery progress. Information to include material availability status, any delivery risk and possible mitigation actions.
• To liaise with demand and material planners to ensure necessary safety stocks for fast moving inventories are replenished based on monthly and 3 months look-ahead sales forecast.
• Ensure all purchase order deliveries are complete with required documentation –COA, color chips if needed.
• Escalate to AR team for customers facing credit-block status with payment progress.
• Be the interface on any customer enquiry about product substitution, product application, complain. Escalate all the enquiries to respective department or commercial team to get feedback to customers

Qualifications

• Minimum 4 to 5 years working experience with matrixed organization (manufacturing environmental is preferable) and delivering quality results.
• We're also open to fresh graduates (0-1 years of experience)
• Capability in managing stakeholders with significant influencing ability at all levels in the organization.
• Strong customer relationship management or customer marketing experience.
• Experience with supply chain management and manufacturing planning are advantageous.
• Knowledge of and experience from chemical / paint industry are advantageous.
• Good verbal and written communication skills in English, with a preference for Mandarin as an additional language.
• Able to work independently with minimum supervision
• Able to handle stress and work under tight date line.
• Highly committed to work has been assigned.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. 
 
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.