Customer Service Executive

Industry : Online Delivery Platform

Location : Ara Damansara

Working Hours: Rotational shift between 7am - 11pm (8.5hours /day)

Job Responsibilities

• Handle Difficult Calls & Emails: Speak with unhappy customers, calm them down, and help them solve their issues.
• Investigate Problems: Look into customer accounts, payment records, and app data to find the root cause of the problem.
• Negotiate Fair Solutions: Decide when to give refunds, discounts, or special help based on company guidelines.
• Work with Other Teams: Partner with our Billing, Legal, and Operations teams to fix big issues.
• Improve Our Process: Spot recurring bugs or bad policies and suggest ways to fix them.
• Keep Good Notes: Write down clear details about every complaint and fix in our system (CRM).

Job Requirements

• Minimum SPM and above.
• At least 1 year working experience as customer service
• High patience, emotional stability, and strong problem-solving skills.
• Basic knowledge of customer software (like Salesforce), spreadsheets, and billing tools

Interested candidate kindly apply online or email your resume at [email protected]

Only shortlisted will be notified.