Customer Support & Inventory Specialist

Company Background

We are representing our client a multinational leading supplier of high-volume production equipment and process solutions for the semiconductors. A recognized market and technology leader in wafer-level bonding and lithography for advanced packaging and nanotechnology.

With the current expansion in Malaysia, they are looking for experienced candidate to fill the position of Customer Support and Inventory Specialist.

Additional Info & Benefits

• Flexible working arrangement: 5 days, between 8am - 7pm (core time 10am - 5pm)
• 13th Month Salary
• Performance Bonus
• Fixed Car Allowance
• Insurance & outpatient benefits

Job Summary

• Responsible for supporting all day-to-day Customer Support administrative activities. The position will proactively manage the domestic inventory for one of our key customers. This includes managing domestic safety stock, obsolete parts, repair of components such as pumps and customer consignment inventory. In addition, this role will coordinate service and installation visits, incoming customer or field service calls and provide quotations for onsite service and spare parts. The position will report on service activities and costs, invoice, maintain and assign project numbers utilizing SAP, review timecards and expense reports. In addition, the role will actively support all domestic and international shipment activities.

Job Description

• Proactively manages domestic inventory, procedures, and processes for one of our key customers.
• Maintains inventory control per SAP requirements.
• Manages consignment inventory at customer sites.
• In charge of Bill of Material reviews and change notice presentations
• Supports all tool, spare parts and upgrade shipments (domestically & internationally) in close coordination with HQ and third-party shipping vendors.
• Assists with performing shipping and receiving functions, including unpacking and receiving goods upon delivery and matching items with packing/shipping documentation to ensure accuracy.
• Supports all customer support functions utilizing SAP system.
• Creates quotes and invoices, including collections for spare parts and service invoices.
• Collects, reviews and reports on FSE time sheets, utilization and expense reports, obtains approval and forwards to Accounting Department for payment.
• Attends all Customer Support resource, operation and project meetings and records minutes.
• Direct contact with customer via phone and email regarding the companys service options.
• Assists with managing the FSE warehouse inventory and following up with FSEs and customers on the status of parts or POs.
• Create opportunities in CRM database for revenue forecasts.
• Coordinates travel arrangements for field service activities.
• Maintains cleanliness and organization within the parts warehouse.
• Participates in functional working teams with colleagues in MY and HQ developing and implementing Continuous Improvement Projects (CIP) for the Global Customer Service organization.
• Assists with answering phones
• Other duties, as assigned.

Requirements

• Minimum a Diploma / Degree in business or equivalent.
• At least 3 years of experience in Customer Support / Inventory Management with experience in Logistics.
• Excellent written and oral communication skills in English and Malay.
• Must be computer literate of MS Office software and Project software.
• Preferably SAP Key User experience.
• Must be able to work well with others and consistently demonstrate leadership and teambuilding capabilities.
• Highly organized with the ability to work under pressure with minimal supervision.

Qualified and interested candidates may apply online or email your updated resume to revathiy(at)talentrecruit.com.my.

Only shortlisted candidates will be notified.