Digital Operations L2 Cloud Support Engineer - APAC

Digital Operations L2 Cloud Support Engineer - APAC

ROLE:

• Operate the Digital Solutions provided by SICPA and the underlying Cloud Infrastructure (maintain, deploy upgrades, manage resources, ensure business continuity)


• Perform configuration changes and deployment of new versions.


• Respond to Incidents and Requests escalated by Digital Operations L1 Support


• Update Incidents and Requests in Ticketing tool


• Perform technical troubleshooting and resolve incidents, or identify bugs and complex technical issues.


• Perform Root Cause Analysis, document findings and drive corrective actions


• Escalate Incidents and Requests to L3 Support where appropriate.


• Maintain Knowledge Base


• Contribute to the maintenance of Process Documentation

PROFILE:

• You have a Bachelor’s degree or equivalent in Information Technology, Engineering or related. Certifications would be an advantage.


• You have experience in deployment and management of applications on Cloud infrastructure, solution administration, customer support, service management. Experience in project management is an advantage.


• Strong technical skills in Kafka, SQL (PostgreSQL/Oracle), Splunk, AWS CloudWatch, Grafana, Prometheus, Docker, Kubernetes, AWS.


• Familiarity with scripting and automation tools such as Bash, Python, Postman, and CI/CD platforms including ArgoCD and Argo Workflows.


• Excellent analytical and problem-solving abilities


• Strong stakeholder management, customer service, communication, and documentation skills.


• Highly organized with the ability to prioritize tasks and manage multiple activities in a fast-paced environment.


• Fluent in Malay and English; additional language skills are an advantage.


• ITIL certification is a plus.


• A proactive, resilient team player who thrives under pressure, embraces continuous learning, and is willing to work shifts, on-call schedules, or travel when required.

JOIN US!

We offer an exciting and challenging role, with great potential for personal development and a truly global impact. Help us contribute to a more secure world and enable trust in the digital society!