Executive, Client Management

Job Summary

To be responsible for the overall smooth liaison of the assigned client (Sanofi) portfolio’d description here

General Responsibilities

• Ensuring excellent services is given, satisfaction is achieved and contributing to the organization’s profitability and build client loyalty


• Logistic Facilitation & Any Other Sales & Marketing Support for Sanofi


• Importation and Operation Execution


• Shipment Management: Monitor shipment pre-alerts and collaborate with forwarders/brokers to ensure timely customs clearance


• Stakeholder Coordination: Act as the primary point of logistics contact for daily correspondence with DKSH, Quality, Regulatory, and Commercial departments.


• Specialized Logistics: Manage the end-to-end permit process for Psychotropic products (Imovane, Stilnox & Panadine twice per year), including couriering documents to plants & VESCO and returning endorsed permits to Regulatory Affairs


• Inventory & Master Data Management


• Code Creation: Coordinate with RA and Quality to create new DKSH codes and maintain the associated checklists. 


• Quality Monitoring: Maintain the complaint log and follow up on QA checklists to mitigate business impact. 


• Regional Distribution: Coordinate East Malaysia branch transfers with DKSH staff to ensure shipment ETAs are met. 


• Value-Added Services: Validate redressing activities against contract KPIs and prepare monthly performance reports for any failures.


• Stock Transfer: Coordinate with Demand on the Diabetes stock transfer from Zuellig MY to DKSH MY for the Diabetes Brunei outsource sales


• Financial & Compliance 


• Financial Validation: Verify monthly RRC billing, EX-PJ, and STO invoices against contract rates.


• Reporting: Generate monthly reports for trade return and Packaging Materials, NPRA Product Shortages Reporting 


• Stock Control: Lead the annual year-end stock count and manage quarterly physical checks and mapping for destruction. 


• System Integrity: Conduct daily stock reconciliations and SAP interface iDoc checking, including Material Management (MM) monitoring. 


• Distribution Audit: prepare all supporting documentation for internal and external quality audits.


• To undertake other responsibilities and duties as may be assigned from time to time

Functional Skills and Knowledge

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Education

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