Executive, NADI Support

Job Description:

Job Specifications

The role will be responsible to cover the following scope for all Head Office/ Upstream MY business unit :

1. System & User Support:

• Serve as the first point of contact for Workday-related issues, inquiries, and service requests.

• Troubleshoot system errors, data issues, and process-related problems, providing timely resolution or escalation.

• Guide end-users on Workday processes & transactions.

• Manage Workday business process actions including corrections, rescinds, cancel, reassignments, and other administrative adjustments as needed.

• Support user account maintenance including MFA resets and troubleshooting login/access issues.

2. Data Management & EIB Support:

• Perform mass data uploads or corrections via Workday EIB templates under the direction of the HRIS team.

• Identify, highlight & escalate data inconsistencies or errors through systematic data cleanup activities.

• Support the HR team in driving correction of inaccurate or incomplete records.

3. Reporting & Analysis:

• Support in running existing standard and custom Workday reports, including supporting ad-hoc data requests required by HR team.

• Collaborate with the HRIS team to highlight gaps in reporting needs and request enhancements when necessary.

• Coordinate report scheduling & dashboard request from HR team with the NADI HRIS team

4. Change Requests, Enhancements & Release Support:

• Support & represent HR team in testing Workday change requests, enhancements, and release updates from an end-user perspective to ensure transactions, processes, and reports function as expected.

• Identify and escalate issues or unexpected results to the HRIS configuration team for resolution.

• Support communication of approved changes and enhancements to HR team and end-users (where required), ensuring clear understanding of impacts.

Job Requirements

• 1+ years of experience in HR systems support, preferably with Workday HCM modules such as Core HCM, Compensation, Benefits, Expenses, Time and Attendance, Time Tracking, etc.

• Understanding of Workday navigation, transactions, and reporting.

• Experience troubleshooting issues and analyzing root causes.

• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams, both technical and non-technical stakeholders.

To apply, please submit your resume and cover letter outlining your interest for this role.