Field Support Engineer

• Provide level 2 End User Computing support and well verse in Windows OS
  


• Good Hardware and software troubleshooting skills for PC.
  


• Break fix and IMAC support for end user deskside equipment
  


• Basic troubleshooting skills for IOS and android devices.
  


• Handles asset and peripherals inventory management.
  


• Meeting room and AV equipment knowledge.
  


• Provide smart hands support for networks and servers
  


• Able to support off hours or require to perform ad hoc duties as and when needed
  


• Familiar with Service Desk ticketing systems and process.
  


• VIP support
  


• Able to support off hours or require to perform ad hoc duties as and when needed
  

Requirements

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
  


• Proven work experience as a desktop support engineer or support technician.
  


• At least 5 years of IT deskside support experiences.
  


• A good team player.
  


• Excellent interpersonal skills.
  


• Customer centric and focus on service excellence.
  


• Excellent problem-solving and multitasking skills.
  


• Good verbal and written communication skills and ability to interact with other teams.