Global Customs Operations & Performance Management (Manager)

Objectives of the Position         

• Lead and oversee the team in delivering customs services, including customs verification and documentation review, ensuring alignment with service expectations.


• Foster strong relationships with internal business partners by understanding their requirements and delivering high-quality, collaborative, and responsive support.


• Coordinate effectively with external service providers to ensure seamless operations and alignment with service standards through proactive engagement and collaboration.


• Manage quality assurance related to overseas delivery services, ensuring timely resolution and continuous improvement.


• Oversee risk management activities for the team, including access control, data protection, business continuity planning, and regular risk assessments.


• Drive knowledge management initiatives by maintaining up-to-date documentation, facilitating structured reviews, and assigning clear process ownership to ensure knowledge retention.


• Monitor team performance, provide regular coaching and guidance, and support professional development to achieve operational excellence.

Main Areas of Responsibilities and Key Activities

1.  Customs Services

• Define goals and target for the team to support business as usual


• Stay updated on changes to country-specific regulations and requirements to ensure compliance with all services.


• Collaborate with Functional Expert team to promote automation and process enhancement


• Ensure all import/export activities comply with local customs laws and international trade agreements.


• Maintain up-to-date knowledge of regional customs regulations and free trade agreements (FTAs).


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  2. Project Management

  
  
  
  
  • Lead/ Support and coordinate customs-related projects such as system implementations, process improvements, and regulatory change initiatives.
  
  
  • Develop project plans, timelines, and deliverables in collaboration with cross-functional teams.
  
  
  • Monitor project progress, manage risks, and ensure timely completion of milestones.
  
  
  • Report on project outcomes and recommend continuous improvement strategies.
  
  
  
  

   

  
  

  3. Risk Management & Enforcement

  
  
  
  
  • Identify and mitigate risks related to miscalculations, undervaluation, or non-compliance.
  
  
  • Support internal audits and investigations related to customs activities.
  
  
  • Implement corrective, preventive actions and process improvements as needed.
  
  
  
  

   

  
  

  4. Stakeholder Engagement

  
  
  
  
  • Act as the point of contact to support customs authorities’ inquiries.
  
  
  • Provide training and guidance to internal teams on customs procedures and regulatory updates.
  
  
  • Collaborate with cross functional team, business unit, supply chain, legal entity, and order management teams to ensure end-to-end compliance.
  
  
  
  

  5. Reporting & Analysis

  
  
  
  
  • Prepare regular reports on customs performance (quantitative & qualitative) and compliance metrics
  
  
  • Analyze data to identify trends, risks, and opportunities for optimization.
  
  
  
  

Job Requirements

• Bachelor’s degree in international Trade, Customs Administration, Supply Chain, or related field.


• Minimum 5 years of experience in customs operations or trade compliance and customs performance management 


• Proven experience in managing cross-functional projects or process improvement initiatives.


• Good understanding of Preferential Rules of Origin, COO processes, and FTA frameworks.


• Familiarity with HS classification, customs valuation, and import/export documentation.


• Excellent project management, analytical, and communication skills.


• Must be able to work in EMEA timezone