Head of SSC (Global)

• Serve as the primary liaison for global executives and regional heads to align SSC delivery with corporate strategy and maintain high satisfaction levels across international markets.
  

• Oversee the end -to -end delivery of all shared service functions to ensure that Key Performance Indicators and Service Level Agreements are consistently met or exceeded.
  

• Direct and mentor a professional team ranging from 50 to 100 members while fostering a high -performance culture and scaling operations to meet evolving global business needs.
  

• Maintain rigorous oversight of all shared service activities to ensure full compliance with global regulatory standards, internal controls, and corporate policies across different jurisdictions.
  

Requirements

• Candidates must possess a minimum of 10 years of experience within a Shared Service Center (SSC) or Global Business Services (GBS) environment, including at least 5 years in a senior leadership role.
  
• Extensive hands -on technical proficiency with major ERP platforms such as SAP, Oracle Fusion, or Microsoft Dynamics 365 is essential for driving process efficiencies.
  
• Successful track record in managing complex, multi -time -zone stakeholder relationships and navigating diverse cultural and regulatory business landscapes is required.
  
• Exceptional verbal and written communication skills are necessary to effectively influence C -suite executives and motivate a large, diverse workforce.