Inside Sales Associate

GENERATL SUMMARY:

This is an Inside Sales and Customer Support role, responsible for lead qualification, inbound customer handling, and care plan renewal across Southeast Asia, with a focus on Indonesia.

ROLE AND RESPONSEIBILITY:

1. Lead Generation 

• Engage with prospects through phone, email, and digital channels


• Qualify campaign leads and identify sales opportunities


• Generate high-quality leads (SQLs) for distributors and sales follow-up


• Maintain a high-quality customer database in CRM

2. Inbound Customer Support

• Act as the first point of contact for customer inquiries through phone and email


• Handle product/service-related questions timely


• Track and communicate repair case progress to customers

3. Care Plan Renewal

• Follow up with customers on upcoming renewals


• Generate quotation and work with Service team on renewal processing


• Identify potential upsell opportunities


• Contribute directly to recurring revenue growth

QUALIFICATIONS: 

• Bachelor’s degree


• At least 2 years of relevant experience in Inside Sales or Customer Service


• Strong communication and customer engagement skills


• Fluent in English and Bahasa. Mandarin is a strong plus


• Ability to work in a target-driven environment


• Detail-oriented with strong execution capabilities