Job Opportunities: CX QA & Governance Specialist (Projects)

Job Description

Responsibilities

• Drive consistent CX ways of working through adoption of the CX GTM Framework (CX Checklist, Go/No-Go, CX Approval Forum).


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  Track and coordinate CX Transformation Projects to ensure milestones, timelines, and dependencies are effectively managed while supporting the timely, high-quality delivery of initiatives through proactive risk identification and mitigation.

  
  
  
  


• Maintain and monitor all the initiative roadmap, providing delivery support across relevant phases and streams (Fibre, Network, Tech, Channel, CB, EB).


• Provide reporting and CX Divisional KPI tracking, success measures and ensuring accuracy and timeliness of updates.


• Support Post-Implementation Reviews (PIR) and help track value realization against agreed CX outcomes and KPIs.


• Help facilitate retrospectives and post-mortems to support continuous improvement.


• Provide guidance and support to squads and junior team members on agile practices, CX GTM, and delivery best practices.


• Work closely with business, technology, and operations stakeholders to support cross-functional alignment.

Requirements

• Bachelor's degree in Business, Engineering, Project Management, or related field.


• 4–6 years of experience in PMO, Transformation Projects, agile delivery, or program management roles.


• Good working knowledge of agile, Scrum Master practices, and governance frameworks.


• Experience supporting cross-functional transformation initiatives.


• Good stakeholder management, facilitation, and communication skills.