Life Sciences - Application - Specialist

• Provide timely and effective technical assistance and troubleshooting for customer issues related to Life Sciences products.
  
• Maintain an up-to-date and comprehensive understanding of customer application needs, laboratory practices, and workflow requirements.
  

• Conduct product installations, refresher trainings, and user support sessions for customers.
  
• Evaluate customer competency post-training to ensure knowledge transfer and practical proficiency.
  
• Plan, develop, and conduct scientific courses, workshops, and seminars for both internal and external participants.
  

• Work closely with Sales and Marketing teams to support business activities, including product demonstrations, trade shows, exhibitions, and user meetings.
  
• Assist in product validations and evaluations to support pre-sales and post-sales initiatives.
  
• Provide scientific input to support marketing campaigns, technical materials, and product positioning strategies.
  
• Provides regular feedback and reports on market and competitive situations to the Business Manager, Product Manager and Application Manager.
  

• Ensure all activities and documentation comply with ISO Quality Management System (QMS) requirements.
  
• Uphold company policies, safety standards, and ethical business practices during all customer interactions.
  
• Participate in continuous improvement initiatives to enhance service delivery and operational efficiency.
  

• Prepare and submit weekly activity reports to the supervisor.
  
• Maintain accurate records of customer interactions, product installations, and technical issue resolutions.
  

• Perform other related duties and assignments as assigned by the Director or immediate superior.
  

Requirements