Manager, Learning and Inclusion

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The People and Organisation Development team's (POD) mission is to fuel Grab's success by creating an environment where our people can learn, grow, and do their best work. We engineer Grab's organizational health. As coaches, strategists, and designers, we equip Grabbers with the tools and blueprints to drive measurable impact for our users and communities.

How we create impact

We enable the right mindsets, skills, and systems to achieve our bold ambitions through:

• Learning and Inclusion: Enable individuals and teams to perform at their best by building core Grabber capabilities and removing barriers to team velocity.
• Leadership and Talent: Developing visionary leaders who inspire and empower their teams, ensuring Grab has the talent it needs to succeed.
• Performance and Culture: Igniting Grabber performance by fostering a culture of ownership, collaboration, grounded in Grab's 4H values.

Join our team

• Make change and impact: Create transformations in Grab's culture, processes, and performance that directly contribute to the company and our people's success.
• Live your values: Be part of a team that embodies Heart, Hunger, Honour, and Humility in everything we do.

Get to Know the Role

As the Learning & Inclusion Manager, you will lead complex, cross-team projects that directly create the following outcomes:

• Build core employee capabilities: Equip Grabbers with critical human and AI skills that accelerate high performance, adaptability and growth.
• Unblock team velocity: Increase speed and quality of decisions by identifying and removing systemic blockers.

This is a regional, individual contributor role, and you will report to the Head of Learning & Inclusion.

Grab has 5-day onsite working practice.

The Critical Tasks You Will Perform

• Scope and prioritise problems to solve: We handle complex, ambiguous problem spaces that often don't have clear solutions. You are expected to create clarity for yourself and others by defining the most impactful problem to solve and the best approach, even with imperfect data and context.
• Define solutions: Design high impact, scalable interventions to solve prioritised problems - including nudges, skilling interventions, system enhancements or other change initiatives. In this process, you will quickly experiment, iterate ideas based on insights, before scaling.
• Lead implementation with cross-team stakeholders: Partner stakeholders of different teams and seniority to implement the solutions. You will influence and negotiate for agreement; challenge others constructively to raise the quality of ideas and decisions; while holding yourself and others accountable for committed outcomes.

What Essential Skills You Will Need

• You will require demonstrated capabilities in
  • Problem solving: Synthesise contexts and data points to form scalable solutions that solve for root causes and not only symptoms.
  • Adaptive problem solving: Lead self and others through ambiguous and complex situations to define and scope problems; rapidly test bold ideas to accelerate learning and decision making.
  • Innovation leadership: Challenge the convention in favour of better ways of delivering impact; use AI and other technologies to shape ideas.
  • Collaborative engagement: Influence stakeholders at different levels and negotiate for win-win outcomes through well-reasoned point of views.
• You will preferably have experience in:
  • Leading complex projects with diverse stakeholders
  • Driving behaviour/ culture change in a diverse organisation
  • Designing and executing engaging and impactful user journeys or programmes

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.