Manager Technical

Why join us?

• Markets and Securities Services is committed to building collaborative teams of creative and talented individuals, and the company welcomes applications of interest from creative and motivated global talent.


• Provides best in class Cash Management funding process.


• Provides leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards, leading a cohesive team, working in a supportive team environment driven by people-centric values


• Understands the processes’ functions and objectives irrespective of Business Areas


• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.


• Drives the implementation of Group Compliance Policy in conjunction with financial regulators.


• Understands Management Information (MI) requirements and produce Weekly and Monthly MI reports for Management.


• Prepares and updates Emergency Escalation Plan (BCP)


• Provides support for any ad-hoc project to the Head of Operations and operations teams for any work involving collation, analysis, forecasting, and budgeting relating to operational data.


• Conducts overall risk assessment through identification and analysis of control deficiencies and its impact on the process, formulation of mitigation measures and monitoring of action plans to further strengthen existing process control mechanisms.


• Implements the Group Compliance Policy, as applicable to their role.


• The requirement for each employee to be aware of the Operational Risk scenario associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.

What you’ll do:

• Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people-centric values.


• Understand the processes’ functions and objectives irrespective of Business Area.


• Lead day-to-day management of Cash & Liquidity Management and Overdraft Interest processes, providing full support to the Treasury Services Operations Management team and Business Areas.


• Work closely with Business Partners/Stakeholders to ensure the effective and timely delivery of all PLA’s and drive efficiencies across.


• Lead working groups for change pipelines. Good governance and communication of change tasks and delivery date expectations within the control team and across the wider operations.


• Understand Management Information requirements and facilitate the production of weekly and monthly MI reports for Management.


• Lead both tactical and strategic agenda for the Treasury Services Operations-managed activities, ensuring the effective management of inbound migrations/de-risking from Treasury Services Operations KL.


• Drive Emergency Escalation Plan for Operations Teams (BCP).


• Provide support for any ad-hoc project to the Head of Operations and Operations teams for any work involving collation, analysis, forecasting and budgeting relating to operational data.


• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.


• Implement Group Compliance Policy, as applicable to their role.


• Know the Operational Risk scenario associated with the role and ensure that all actions during employment with HSBC take account the likelihood of operational risk events occurring.

What you will need to succeed in the role:

• Good knowledge and understanding of the Cash Management Funding process and RTCM/CMS are required, or similar capacity


• Strong understanding of MI’s and all reports


• At least 6 years of tenure with Markets and Securities Services operations environment, exposure to Cash Management, Interest Claim process, Payment and/or FX operations functions is essential


• Proficiency in Office applications and strong numerical and analytical skills


• Ability to establish and maintain good relationships across multiple business lines and GBM hubs.


• Ability to solve problems, articulate requirements and implement change.


• Strong people management skills – ability to steer and motivate directs, providing a challenging and supportive environment for team members.


• Ability to discern if an issue should be escalated to higher management.


• Leadership skills, with ability to build rapport with and relate to and effectively develop a wide range of people


• Excellent spoken and written English communication skills


• Ability to work in a challenging environment with tight timelines