Manager, Training

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

About FWD Takaful Berhad

FWD Takaful Berhad (“FWD Takaful”) is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group.

Visit https://www.fwd.com.my

Join us

We’re proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values – committed, innovative, proactive, open, and caring – define who we are and what we do as we work together to bring our vision to life, every single day.

Job Responsibilities

• Design and deliver pre-contracted training, onboarding, consistent activation program/initiatives/ materials and compliance related training including PITA RFP M2
• Drive, deliver and monitor start up and activation’s KPI (first 30 days, 60 days, 90 days, 180 days, NOC, Persistency, PITA RFP M2, etc. for both financial scheme and year 1 agents
• Drive, design and deliver advanced sales, product & technical mastery programs, initiatives and materials
• Partner with product/ marketing teams for product training.
• Ensure compliance-related training is update
• Prepare audit-ready training reports and documentation
• Drive Innovation in digital learning and blended training approaches.
• Drive collaboration with agency leaders for retention
• Build, coach and develop the subordinate to deliver impactful, scalable training
• Conduct Train-the-trainer
• To facilitate cross-training across other faculty-led programs
• Ensuring the annual training compliance rate is achieved
• In charge of training related systems - LMS, Agent portal, etc.

Job Requirement

• 7-10 years in training/distribution with experience in new agent activation
• Knowledge of adult learning and induction framework
• Energetic, motivational, and people-focused
• Strong program designer with digital mindset
• Organized, adaptable, and able to manage multiple training needs.