Member Service Agent

• Member Service Agent – Outbound


• Fixed Term Contract (03/08/26 to 01/04/2027) - Full Time. Hybrid Work (2 days onsite)


• Applications Close: 09/07/26

About the Role

We’re looking for a driven and customer-focused Member Service Agent to join our outbound contact centre team. In this role, you’ll engage with warm leads who have already expressed interest in CPA Australia, guiding them through their membership journey and converting interest into enrolments. This is a fast-paced, collaborative environment where you’ll play a key role in delivering exceptional member experiences and contributing to new member growth. You’ll be supported with comprehensive training to build strong knowledge of the CPA Program and sales approach.

Key Responsibilities:

Drive Membership Growth

• Convert prospective leads into new CPA Australia members through outbound engagement


• Achieve individual and team-based enrolment and conversion targets


• Identify member needs, overcome challenges, and clearly articulate the value of CPA membership


• Deliver high-quality, personalised interactions to enhance the member experience

Deliver Exceptional Customer Experience

• Provide accurate advice, information, and solutions across multiple channels (phone, email, SMS, WhatsApp)


• Practice active listening to understand member goals and challenges


• Ensure timely, professional handling of all enquiries

Support Team Success

• Collaborate with team members to achieve shared performance goals


• Provide support to inbound teams during peak periods where required


• Build strong relationships with internal stakeholders across CPA Australia

Continuous Improvement & Knowledge

• Maintain strong knowledge of CPA products and offerings


• Capture insights from member interactions to improve future campaigns


• Share feedback, ideas, and best practices to support team and organisational growth


• Participate in team forums, stand-ups, and planning sessions

About You
You’re a motivated sales professional who thrives in a customer-focused environment and enjoys working toward targets while delivering meaningful outcomes.

We’re looking for someone who:

• Has 2+ years’ experience in outbound sales or contact centre environments


• Is confident communicating with a diverse, global audience


• Demonstrates strong relationship-building and influencing skills


• Has a proactive, resilient, and results-driven mindset


• Is adaptable and thrives in a fast-paced environment


• Takes ownership and shows initiative in achieving goals

Nice to have:

• Experience working with Australian or Western markets


• Additional language skills (Mandarin or Cantonese highly regarded)

Why Join Us?

• Work with a globally recognised professional body


• Structured training and ongoing development


• Supportive, collaborative team culture


• Opportunity to make a real impact on members’ career journeys

Why we love working here:

• We are a Values led organisation, we Create opportunity, Pursue excellence, Achieve together


• Monthly Health and Wellbeing sessions, weekly learning labs, generous reward and recognition program.


• The people, you'll work with like-minded and talented colleagues who aspire to be the best


• Our members, they are at the heart of everything that we do.


• Hybrid working, spend at least three days a week in the office


• Busy, fast paced, and we are passionate about what we do


• Paid parental, volunteer, study leave and the ability purchase additional leave


• Annual incentive scheme


• Learning & Professional Development opportunities


• We are global, so global mindsets are encouraged

About Us:

CPA Australia is Australia’s leading professional accounting body and one of the largest in the world. We have more than 175,000 members in over 100 countries and regions. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. We engage with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes.

We are values-based organisation underpinned by the CPA Australia Way, which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members.

How do I Apply?

Click Apply Now to submit your application for this opportunity.

To learn more about CPA Australia and other opportunities, please visit our Careers page at https://www.cpaaustralia.com.au/about-cpa-australia/work-with-us/careers