Network Technical Support - Japanese Speaking

Employment Type

Closing Date

Job Title

Job Summary

Job Description

We're Australia's leading telecommunications and technology company. With a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

We are committed to making Telstra the best place to work and creating a diverse and inclusive workplace that works for everyone.

Focus of the role

As a Network Technical Support team member, you will provide service, solutions and support for the networks, infrastructure, products and services supplied and operated by Telstra.

At Telstra, the customer is at the heart of everything we do. We strive to create a seamless experience for our global customers and continuously invest in new growth opportunities and technologies that help us deliver world‑class services.

We are always looking for passionate individuals who excel in customer service and want to grow in a technical environment. If that sounds like you — we encourage you to apply.

What we offer

Other exciting applicable country-specific benefits to be shared as you progress

Important Eligibility Criteria

To ensure a strong match for this role:

• Native Japanese speakers residing in Kuala Lumpur, Malaysia with Permanent Residency or existing working rights are strongly encouraged to apply.

• If you meet the Japanese language requirement, we strongly encourage you to apply — even if you have minimal service desk or technical support experience. Full technical training will be provided.

• Not sure if your technical skills align? Chat with us — we’re happy to discuss your fit.

About the Role

You will work within a hybrid environment, on a roster covering Japan extended business hours Monday to Friday, supporting enterprise customers with various technical issues, fault reporting, and network‑related inquiries.

Key Responsibilities

• Handle customer emails and phone calls for fault reporting and inquiries

• Meet Key Performance Indicators for network and service performance

• Provide technical support under the guidance of senior technical staff

• Perform 1st‑call assistance and basic troubleshooting for ADSL, Ethernet, IPVPN, VoIP

• Manage incoming calls and create SNI tickets within committed SLAs

• Provide timely updates to customers on all RFO and open cases

• Record daily updates for aging or complex tickets and articulate any challenges

Technical Skills & Learning Pathway

While the role involves the following technical components, we can train you if you have the right technical aptitude, curiosity, and willingness to learn. If you meet the Japanese language criteria, you are already a strong candidate.

Technical Areas Involved

• Strong problem‑solving skills and understanding of the OSI 7 Layers

• Experience or exposure in IP, Transmission, Cloud, Security (advantageous)

• Experience with first‑line maintenance or monitoring of devices: Cisco, Juniper, Foundry is an advantage

• Familiarity with technologies and protocols: Ethernet, MPLS, ADSL, SDH, VoIP, TCP/IP, BGP, OSPF is an advantage

• Understanding of incident and jeopardy management during major outages

• Training or certification in Cisco CCNA (Routing & Switching/Security), Juniper, or ITIL Foundation (minimum). 

• CISSP or CCNP is an advantage

Not sure if you’re a match?

If your Japanese language skills meet the criteria and you're eager to learn:

👉 Go ahead and apply — or chat with us if you’re unsure about the technical requirements.

We support and train candidates with the right mindset, language proficiency, and learning potential.

If you are looking to take the next step in your career, we want to hear from you!