O2C Team Lead (Hybrid)

• Lead
  and oversee daily Order-to-Cash (O2C) operations, with a primary
  focus on Accounts Receivable (AR) and Master Data management.
  
• Supervise
  and develop a team of 14 members, ensuring operational efficiency, service
  quality, and achievement of KPIs and SLAs.
  
• Oversee customer master data management, including customer creation,
  amendments, data validation, and maintenance to ensure accuracy and
  compliance.
  
• Manage
  AR activities, including billing support, cash application, payment
  allocation, collections, overdue account monitoring, and AR reconciliation.
  
• Monitor
  outstanding receivables and ageing reports, ensuring timely follow-up on
  overdue payments and effective resolution of payment discrepancies.
  
• Manage
  customer account issues, disputes, and escalations in collaboration with
  internal stakeholders and business units.
  
• Ensure
  timely and accurate month-end closing activities, including AR
  reconciliation and reporting.
  
• Drive
  continuous improvement, process standardisation, and automation
  initiatives across O2C and Master Data processes.
  
• Ensure
  compliance with internal controls, company policies, and audit
  requirements.
  
• Collaborate
  with regional stakeholders and other finance teams to support smooth
  end-to-end O2C service delivery.
  

Requirements

• Bachelor’s
  degree in Accounting, Finance, Business Administration, or a related
  discipline.
  
• Relevant
  experience in O2C / Accounts Receivable operations and Master Data
  management, within an SSC or MNC environment.
  
• Hands-on
  Master Data experience is a must-have, particularly in customer master
  data management.
  
• Strong
  knowledge of AR processes, including collections, cash application,
  payment allocation, account reconciliation, and AR ageing.
  
• Strong
  stakeholder-management, communication, and problem-solving skills.
  
• Industrial,
  manufacturing, or conglomerate industry exposure would be an added
  advantage.