Officer, Customer Relations

Responsibilities

• Attend complaints for model under care & manage loaner car arrangement to customer (as & when required) & general administrative work.
• Prepare tribunal and legal documentation to be submitted to Legal Team at Motor Division.
• Prepare letter of reply to customer on the critical cases.
• Attending tribunal & court as & when required
• Assist HOD in monitoring the reporting system (weekly & monthly) for all the staff

Qualification

• Minimum Degree Holder in Business or relevant scope.
• Minimum 3 years’ experience in Customer Services in Calls Centre or via face to face.
• Strong command of the English Language & Bahasa Malaysia in writing and verbally.
• Excellent/moderate User for Microsoft Word and Excel,
• Advantage if possess knowledge on using CRM and Case Management Systems