Officer, Ops - RDS Project MY

Key Responsibilities

Operational Excellence & Improvements 

• No operational lapses / errors resulting in monetary & reputable loss.


• No nearly missed incidents during the year.


• Provide support during implementation of project, system enhancement, and re-engineering initiatives to improve efficiencies.


• Adhere to the Bank’s Policies & Procedures, and regulators’ guidelines when conducting operations process.


• Achieve zero regulatory breaches/ non-compliance.


• Adhere to bank’s archival policy with proper safekeeping and record of documents.

Improve Internal Client Satisfaction

• Achieve improvement in department rating at Internal Customer Satisfaction Survey Result and stakeholder’s feedback.


• Able to meet all of the agreed SLAs throughout the year by delivering quality services.


• Achieve zero incident of complaints.


• Able to provide excellent services by demonstrating high standard of job professionally.

People Development

• Identify and learn new areas/ products and to take on the new roles and responsible.


• Attend and complete all mandatory training.