Operations Executive

Seeking a highly motivated and energetic candidate for the position of Operations Executive! Well organized, flexible and enjoys the challenge of delivering on time. Your role requires you to work in a fast-paced environment, sometimes under pressure, remaining proactive and efficient with a high level of professionalism to complete the task. Fantastic communication skills with an eye for detail is crucial for this role.

WHAT YOU’LL DO:

• Manage all user queries coming in from various platforms including but not limited to online chats, calls and emails
  


• Work closely with the Operations team to manage user expectations
  


• Share your insights on the user experience report with the team
  


• Contribute to the support team in terms of voucher fulfillment and coordinate with different parties in the fulfillment process – voucher purchase, etc.
  

Requirements

WHAT YOU’LL NEED:

• Fresh graduates are welcome to apply
  


• Excellent Communication Skills
  


• Ability to listen and empathize with the situation
  


• Good command of spoken and written English and Cantonese would be a plus
  


• Resourceful and capable of learning fast and independently
  


• Open to flexible working arrangements (e.g. Holidays and Weekends)