Operations Specialist, Contact Centre (Cantonese speaker)

Operations Specialist, Contact Centre (Cantonese speaker)

We will count on you to:

• Provide quality customer service to clients over phone call or email

• Handling email correspondences, and liaise with internal & external clients in positive manner for effective problem resolution to ensure smooth running of all daily operation matters

• Ensure final outputs (calls, emails or tasks) are of good quality and consistent with the Standard Operating Procedures and Service Level Agreement assigned

• Provide testing assistance and support of new systems and tools.

• Support ad-hoc tasks as assigned

• Team Player to ensure contact center KPIs are met

What you need to have:

• A Bachelor’s Degree in any field 

• Minimum 3 years experience in Contact Centre/Call Centre Environment

• Proficient in MS Office (Pivot Table, Excel Formulas and Words)

• Ability to understand, speak, read and write English is required

• Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

What makes you stand out:

• Experience supporting shared service operation 

• Ability to understand, read and write Traditional/Simplified Chinese

• Ability to systematically manage and retrieve data 

• Strong analytical skills and detail-oriented to comprehend and summarize appropriate information 

• Excellent coordination and listening skill and be able to ask probing questions to understand concerns

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.