Order Processing Executive - Europe

About Kerry

About the role

Work Location:         1Powerhouse, PJ (5mins walk from MRT Bandar Utama)
Reporting To:            Customer Care Support Team Lead
Working hours:         2.00PM – 11.00PM

This role manages end to end order processing, ensuring accurate data, timely order execution, and proactive issue resolution. It supports operational excellence and automation initiatives while collaborating with cross functional teams.

Key responsibilities

• Order Management Processing: Manage and process customer orders in line with agreed processes, business terms and service levels. Responsible for data and system accuracy ensuring successful execution of customer's orders & returns collaborating effectively with the relevant team members in regions while adhering to strict deadlines to achieve best outcomes.

• Operational Service Delivery: Responsible for managing relevant customer & internal requests; Salesforce requests, reporting requirements, master data management, credit returns and related system maintenance with timely processing, and accuracy. Anticipate, identifies and proactively resolve issues by clarifying requirements, determining solutions to provide proactive resolution to achieve service excellence and adhere to operating procedures.

• Continuous Improvement: Identify and highlight operational issues and utilize knowledge and skills to offer solutions and recommend potential enhancements to our service to make it easier and more valuable for our customers to do business with Kerry. Consistently exceeding our Global Customer Service KPI's and Internal Service Performance SLA's.

• Relationship Management: Partners with wider customer care teams in region and relevant department or functions & builds trusted relationship through positive engagement keeping them apprised of insights, issues and opportunities. Participates in relevant calls, meetings and presentations as requested. Develops strong relationships at a cross enterprise level, partner across function with a customer-focused mindset.

• Order Automation & Continuous Improvement: Support order automation by maintaining high quality customer master data, supporting OCR training, onboarding customers to automation platforms, and tracking and resolving automation defects to improve efficiency, accuracy, and service delivery.

Qualifications and skills

• Bachelor’s Degree, Diploma, Post‑Graduate Diploma, or Professional Qualification in Business or a related field.


• Preferably 2–3 years of experience in customer operations, order‑to‑invoice processes, data management, RPA, or order automation. Fresh graduates are also encouraged to apply.


• Proficiency in Microsoft Copilot or similar AI‑powered productivity tools.


• Familiarity with SAP ECC, SAP MDG, and Salesforce platforms.