Project Manager

• Lead, plan, execute, and commission projects according to scope, schedule and within budget.
  


• Monitor and control the project progress, budget, cost, resources, schedule and deliverables.
  


• Ensure adherence to project scope and requirements.
  


• Management of the project scope, Changes, deliverables and timeline & Budget.
  


• Develop project control and reporting procedures and manages changes in operational plan.
  


• Ensuring that daily IT operations and service delivery are properly executed.
  


• Managing all operations related to IT Helpdesk, IT Infrastructure, Operation team and service delivery.
  


• Monitor, control and support service delivery.
  


• Provide VIP support, including installation, troubleshooting, problem resolution and maintenance
  


• Maintain high performing service support functions including and IT Service Desk, Desktop Support and VIP Support
  


• Onsite Support Services
  


• Break fix support for end user equipment’s Install, Move, Add, Change
  


• End user related services such as local network support, basic application support etc
  


• On-site installations and uninstalls of hardware & software
  


• On-site troubleshooting and incident resolution.
  


• On-site delivery of adds, changes, moves, extensions, uninstalls.
  


• Permanent on-site 2nd level support.
  


• Deskside, break fix and IMAC support.
  


• Should have good troubleshooting skills ( Hardware and Software )
  

Requirements

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
  


• Extensive VIP & Executives level support experience
  


• Extensive experience in IT service delivery
  


• At least 5 years of experience in onsite desktop and project management.
  


• Strong client and project management abilities coupled with excellent communication, written, analytical, organisational and problem-solving skills.
  


• Ability to manage and handle work related stress and pressure.
  


• Collaboration and team leadership abilities
  


• Critical thinking and problem solving skills