Retail Operations Executive

WE’RE HIRING | RETAIL OPERATIONS LEAD

Location: Bandar Sunway, Subang Jaya

Salary: RM4,000 – RM5,000/month

Employment: Full-Time

Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

About the Role

We are looking for a Retail Operations Lead to oversee and drive the daily operations of our growing retail network.

This is a hands-on and commercially focused role suited for someone who is comfortable managing people, handling commercial negotiations, visiting retail locations and solving operational issues on the ground.

Key Responsibilities

Retail Operations

- Oversee daily operations and performance across retail sites

- Ensure shipment handover, cash reconciliation and SOP compliance

- Conduct regular site visits and resolve operational issues

Retail & Commercial Agreements

- Negotiate lease, revenue-share and agent agreements

- Manage documentation from LOI through to signed agreement

- Support the opening and expansion of new retail locations

Partner Management

- Manage third-party partners and ensure operational SLA compliance

- Evaluate and develop new partnership opportunities

Staff & Team Management

- Manage staff scheduling, coverage and cross-training

- Build an efficient frontline team across multiple locations

Reporting & Performance

- Manage daily retail reporting

- Prepare weekly and monthly performance summaries

- Identify operational issues and recommend practical solutions

Requirements

3+ years of experience managing multiple physical locations

Experience in commercial negotiation, leasing or agent agreements

Strong operational and reporting skills

Experience managing frontline staff across multiple locations

Fluent in Bahasa Malaysia and working proficiency in English

Willing to travel when required

Experience in courier, logistics, freight forwarding or remittance services will be an advantage.