Security Operations

As Security Operations, you will provide services to cover security operation related work in client’s data center, including foot patrols, complete forms, reporting, safety escalations, call-outs and response to incidents and safety events.

Responsibilities:

• Work in customer's leased or owned data centers, operated spaces, and other areas as designated, providing on-site security support. 


• Hands-on involvement for assigned data center activities such as: conducting daily site walks, diagnosing security hardware issues and reporting findings for immediate escalation.


• Conduct inspections via provided forms of critical spaces within the Data Center, including Data Halls, Storage Rooms, loading docks, and other areas as assigned.


• Support security & safety incidents as a first responder, documenting findings and providing written reports.


• Support high value/high priority rack moves and deployments, as a security overseer.


• Participate in the site safety compliance program by reporting violations.


• Participate in physical audits for data center infrastructure.


• Serve as the primary responder for security related incidents at site.


• Participate in developing site related processes & standard operating procedures (SOPs).


• 100% onsite support with no remote work.

Qualifications:

• High School Degree or Equivalent required


• 1+ year working knowledge or experience operating in a Data Center environment.


• Previous Security and/or Safety experience.


• Experience in report writing and incident response.


• Experience with Security Device functions, such as card readers, cameras, etc.


• Experience with Incident Command Structure, specifically tier 1 responder.


• Knowledge of Data center Safety and Security practices.


• Ability to work with multiple cross functional teams such as Data Center Operations,


• Logistics, Safety, XOC, etc.  follow specific task instructions and provide necessary reporting.


• Ability to flex schedule as needed, including ability to work weekends, nights, holidays, as needed.


• Strong troubleshooting and communication skills to be able to analyze hardware and software problems; research and resolve complex issues; and interface with customers, manufacturers, and technical support staff.


• Ability to travel between assigned locations, including Data Centers , etc. as needed.


• Ability to stand or walk for extended periods of time with minimum rest or breaks.


• Strong written and spoken communication skills.


• Proficient in Office Suite. - Trained or willing to be CPR certified.


• COLO experience preferred.

Physical Expectations:

• Employee required to walk long distances repeatedly throughout the day.