Senior Events Manager

Shangri-La, Kuala Lumpur

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Key Responsibilities

• Lead and supervise the Events Management team, including Events Managers and Events Executives.


• Oversee and manage all group events, meetings, incentives, and catering functions involving groups and guest accommodations.


• Coordinate events from confirmation through completion and departure.


• Liaise with clients to finalize event details and provide professional advice on event planning and setups.


• Ensure effective communication with clients and internal departments throughout the event lifecycle.


• Prepare and distribute event documentation, including Group Resumes and BEOs, and chair pre-convention meetings.


• Coordinate closely with Sales, Banquets, and other operational departments to deliver quality service.


• Monitor event execution, client satisfaction, and operational quality standards.


• Review billing, account postings, and invoices to ensure accuracy.


• Direct and guide Events Managers and Executives to ensure smooth departmental operations.


• Support event allocation, team coordination, and service quality management.


• Maintain accurate records and ensure full utilization of the Delphi system.


• Build and maintain strong relationships with internal stakeholders, clients, suppliers, and event contractors.


• Contribute to departmental goals and budget achievement through business development activities.


• Identify market trends, maintain client relationships, and pursue upselling opportunities for guestrooms and catering services.


• Conduct site inspections and assist in preparing proposals for meetings, incentives, and group events.


• Conduct post-event follow-up activities, including obtaining client feedback, managing invoices, and maintaining event records.


• Support the training, coaching, motivation, and development of the Events Management team.


• Maintain account files, attend operational meetings, and perform other duties assigned by management.

Requirements

• Degree qualification.


• Minimum 2 years of experience in a similar position.


• Oral and written fluency in English.


• Good understanding of the local language.


• Computer literate.


• Knowledge of basic sales and selling techniques.


• Strong operations background.


• Leadership experience and ability to lead a team.


• Self-starter with strong initiative.


• Team player with positive role model qualities.


• Ability to multitask effectively.


• Willingness and ability to work long hours when required.


• Neat, pleasant appearance, articulate communication skills, and good health