Senior Executive Customer Account Management (FMCG - KAM)

About The Role

Conduct analysis on business performance data in order to enhance competitiveness of activities and promotional planning for assigned customers.

What You Will Deliver

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources


• Provide inputs to customers' business plans based on “post analysis” which could include integrating Nielsen data, business intelligence data and point of sale information


• Report and communicate key performance indicator achievements on projected sales and profitability targets by customers


• Collect and analyze customer business performance data (e.g. shipment sales, public agency data and point of sale) and make recommendations to utilize the business opportunities


• Research and report on market/competitor/customer data and other relevant data to provide insights and support for negotiation processes


• Stay connected to the source of data providers. Ensure data collection cycles for analysis occur within the timelines provided


• Evaluate promotional plans (pre- and post-) with supporting qualitative commentary and their impact on customer and brand strategies


• Generate daily reports covering in-store and distribution center inventory, price compensation, promotional items, etc.


• Analyze the business processes and performance data (e.g. customer feedback, external surveys, distribution center data, etc.) Recommend improvement opportunities to close any gaps


• Develop effective relationships with external stakeholders (e.g. data providers and contacts) throughout the customers' organizations in order to  gather relevant data for analysis


• Work closely with the cross-functional teams (e.g. Trade Marketing, Retail and Supply Chain Management) to ensure efficient and effective execution

What You Bring

• Diploma/certificate in Sales/Marketing or related fields


• Minimum 3 years in similiar role in FMCG KAM. 


• Demonstrate sound knowledge and understanding of the industry/market/competitors/customers


• Demonstrate advanced research and analytical skills


• Demonstrate general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding


• Demonstrate strong coordination and organization skills in collecting business-related data


• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)


• Demonstrate fluency in local language and ideally in English, both written and spoken