Senior Manager Client Management

This role serves as a critical bridge between clients, country teams, and regional strategy to ensure scalable, high-impact programs aligned with commercialization goals.

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  Build and manage strategic relationships with key regional and multi-country clients, acting as a trusted advisor on Patient Solutions programs, including access, adherence, and convenience initiatives.

  
  


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  Develop and execute a structured client growth framework to drive account expansion, including cross-market and integrated deals in collaboration with commercialization teams.

  
  


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  Ensure successful adoption of Patient Solutions offerings, including digital CRM platforms, translating client needs into scalable and standardized solutions across markets.

  
  


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  Track and communicate program impact and value delivery across patient outcomes, commercial performance, and operational efficiency.

  
  


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  Proactively identify and mitigate risks to client adoption, engagement, and program performance.

  
  


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  Collaborate with country teams to ensure consistent, high-quality execution while aligning regional strategy with local delivery.

  
  


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  Facilitate best practice sharing and replication of successful program models across markets, supporting teams in navigating complex client needs.

  
  


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  Partner with Business Development and commercial teams to support pipeline development, client pitches, RFPs, and strategic proposals.

  
  


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  Identify expansion opportunities within existing accounts and support positioning of integrated offerings within broader commercialization initiatives.

  
  


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  Leverage data and insights to strengthen client engagements, demonstrate ROI, and support standardized account tracking dashboards.

  
  


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  Monitor performance against KPIs including program profitability, new business contribution, and client engagement metrics.

  
  


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  Ensure structured governance for key accounts through regular reviews, action tracking, and outcome-focused reporting to senior stakeholders.

  
  


• Support administrative and coordination activities as required.

• Bachelor’s degree in Life Sciences, Pharmacy, or a related field.


• MBA or equivalent postgraduate qualification preferred.


• 8–12 years of experience in pharma, healthcare, or healthcare services.


• Strong experience in regional or multi-market client / key account management.


• Solid understanding of patient support programs, market access, and commercialization models across APAC.


• Familiarity with digital patient solutions and CRM platforms and their role in scaling programs.


• Proven ability to drive growth within existing accounts and translate strategy into execution.


• Strong stakeholder management skills with the ability to influence without direct authority.


• Data-driven mindset with the ability to demonstrate value and inform decisions.


• Strong strategic thinking combined with execution focus and commercial acumen.


• Excellent communication and storytelling skills, with the ability to engage senior stakeholders.