Senior Manager, New Technology & Digital Hospital

GENERAL DESCRIPTION :

Provide strategic and operational leadership for KPJ Healthcare’s New Technology and Digital Hospital portfolio. Drive the technology roadmap, investment prioritisation, evaluation and scaling of innovative solutions across hospitals to improve patient safety, clinical effectiveness, operational efficiency and patient experience, ensuring robust governance, interoperability, cybersecurity and measurable business value.

JOB DESCRIPTION :

1. Develop, own and execute the Group New Technology and Digital Hospital roadmap, prioritising investments and initiatives in alignment with KPJ’s strategic, clinical and operational objectives.

2. Lead assessment of emerging technologies, market trends and innovative care models; advise senior management on strategic opportunities, feasibility, risks, costs and expected benefits.

3. Sponsor and oversee a portfolio of proofs of concept, pilots and multi-hospital deployments, setting success criteria, stage gates, budgets, delivery plans and scale-up decisions.

4. Drive digital hospital programmes including smart wards, connected devices and IoT, intelligent monitoring, workflow automation, AI-enabled care and patient-facing digital solutions.

5. Engage hospital leadership, clinical services, nursing, operations and GTS teams to co-design solutions, secure executive buy-in, manage organisational change and accelerate adoption.

6. Provide leadership and coaching to project teams, establish accountabilities, manage resources and build capabilities for effective delivery of the technology portfolio.

7. Oversee strategic vendors and technology partners, including solution selection, commercial negotiation support, performance governance, contract deliverables and escalation management.

8. Ensure solution architecture and deployment comply with enterprise integration, data privacy, cybersecurity, patient safety, regulatory and operational support requirements.

9. Support programme governance and executive reporting, actively manage cross-project dependencies, delivery risks, budgets, clinical validation, go-live readiness and benefits realisation.

10. Define and monitor portfolio KPIs and post-implementation outcomes, identify opportunities for optimisation and recommend standardisation and expansion across the hospital network.

JOB REQUIREMENT :

Education:

• Bachelor's Degree in Information Technology, Computer Science, Engineering, Health Informatics or related discipline.
• A Master’s Degree in a relevant discipline would be an added advantage.

Knowledge and Experiences:

• At least 12 years of relevant technology delivery, digital transformation or programme management experience, including substantial leadership responsibility in complex organisations; healthcare experience strongly preferred.
• Demonstrated experience defining technology roadmaps, assessing business cases and scaling emerging technology or Digital Hospital solutions across multiple sites.
• Strong understanding of hospital clinical and operational workflows, patient safety, change management and technology-enabled care delivery.
• Working knowledge of enterprise architecture, interoperability/APIs, connected devices/IoT, AI solutions, data governance, cybersecurity and privacy.
• Proven track record of portfolio governance, investment and budget oversight, strategic vendor management, procurement and executive stakeholder engagement.
• Ability to influence and collaborate with senior hospital leaders, clinicians, operational leaders and multidisciplinary technology teams.

Skills & Competencies:

Special skills required

• Strategic thinking and ability to translate organisational priorities into a prioritised Digital Hospital roadmap and investment cases.
• Strong leadership, influencing and communication skills, including executive presentations and crossfunctional decision-making.
• Advanced programme and portfolio management skills, with experience managing complex multi-site initiatives and delivery interdependencies.
• Expertise in business case development, technology evaluation, governance, risk management, benefits realisation and KPI reporting.
• Sound knowledge of smart hospital technologies, connected care, IoT, clinical workflow automation and AI-enabled applications.
• Ability to oversee solution integration, clinical and operational readiness, change adoption, vendor performance and sustainable handover to operations.

Personal attributes

• Accountable, outcome-driven and comfortable making decisions under pressure.
• Proactive, strategic and capable of leading with limited supervision.
• Strong ethics and integrity.
• Openness to learning and adapting to change.
• Collaborative leader committed to developing teams and building trusted relationships.

WORKING RELATIONSHIP

Internal

• Clinical Services and Nursing
• Hospital Operations and Hospital Management
• Group Technology Services (Infrastructure, Applications, Data, Integration and Cybersecurity)
• Group Procurement, Legal and Compliance
• Finance and Strategy / Transformation
• Patient Experience and other cross-functional project stakeholders

External

Technology vendors, solution partners, system integrators and relevant healthcare technology providers.