Senior Operations Manager

Company Overview

Our client is a premier, globally recognized manufacturer and market leader in specialized active fire protection hardware, life-safety systems, and precision mechanical engineering solutions. Operating high-capacity manufacturing facilities in Selangor, they supply critical industrial, commercial, and infrastructure supply chains across international markets. To support their expanding manufacturing operations and ensure seamless operational execution, they are seeking a highly resourceful, hands-on Senior Operations Manager.

Mission

The Senior Operations Manager serves as the strategic operational anchor and crucial operational bridge between executive leadership and day-to-day facility execution. This high-impact role holds end-to-end operational accountability for plant efficiency, regulatory compliance, EHS and facility security, office administration, basic IT infrastructure oversight, logistics coordination, and foreign workforce governance. Acting as a proactive problem-solver, this leader ensures the facility remains 100% compliant with Malaysian statutory bodies while maintaining peak operational uptime.

Key Responsibilities & Activities

1. Regulatory Liaison & Statutory Compliance (DOE, DOSH, BOMBA)

• Government Liaison: Serve as the primary operational point of contact and official representative with Malaysian regulatory authorities, including the Department of Environment (DOE), DOSH (JKKP), BOMBA (Fire & Rescue Department), local municipal councils, and licensing agencies.
  

• Licensing & Permits: Direct the renewal, application, and compliance verification for all plant manufacturing licenses, environmental discharge permits, and fire safety codes.
  

• Audit Readiness: Coordinate and manage site inspections, statutory audits, and official visits by government officers to guarantee zero non-compliance violations.
  

2. Safety, Security & EHS Risk Management

• EHS Oversight: Direct site-wide Environmental, Health, and Safety (EHS) policies and operational protocols to foster a zero-harm working environment.
  

• Facility Security: Manage physical plant security, site access protocols, and emergency response plans across production and administrative premises.
  

3. Logistics & Supply Chain Optimization

• Logistics Oversight: Supervise internal material movements and outbound logistics networks to ensure timely distribution of finished goods.
  

• Bottleneck Elimination: Troubleshoot transportation bottlenecks, coordinate with warehouse and production teams, and optimize overall material throughput.
  

4. IT Infrastructure & Systems Oversight

• IT Governance: Act as the internal operational lead for daily IT infrastructure, office connectivity, and digital operational tools to maintain maximum system uptime.
  

• Vendor Management: Manage external IT hardware vendors, service-level agreements (SLAs), and basic hardware procurement to support office and plant staff.
  

5. Plant Administration, HR Support & Foreign Workforce Governance

• Facility Management: Oversee plant administrative functions, facility maintenance, utility management, and vendor contracts.
  

• Foreign Worker Governance: Direct foreign worker administrative matters, accommodation compliance, quota applications, and employment regulatory requirements in accordance with Malaysian labor laws.
  

• Project Monitoring: Track and follow up on cross-departmental operational projects, resolving inter-departmental bottlenecks to ensure deliverables are met on schedule.
  

Requirements

Education & Professional Tenure

• Education: Bachelor’s Degree in Business Administration, Engineering, Operations Management, Industrial Technology, or a related discipline.
  

• Leadership Experience: 8 to 10+ years of progressive operational leadership experience within a manufacturing or heavy industrial plant environment.
  

• Regulatory Mastery: Proven, hands-on track record liaising directly with Malaysian government agencies and statutory bodies (DOE, DOSH/JKKP, BOMBA, MITI, local councils).
  

Technical & Operational Competencies

• Broad Operational Versatility: Demonstrated capacity to pivot between factory floor operations, regulatory compliance, logistics, facility administration, and IT vendor management.
  

• IT Literacy: Tech-savvy mindset with practical experience managing IT vendors, digital tools, and ERP-integrated operational environments.
  

• Linguistic Capability: Professional written and spoken fluency in English and Bahasa Malaysia is mandatory to interface effectively with government officers, corporate stakeholders, and internal shopfloor teams.