Senior Retail Consultant - Tawau, Sabah

Location: Fajar Complex Building, Tawau, Sabah

Working Hours

• 9:30 AM – 7:00 PM
• Max. 45 working hours per week
• Monday – Sunday (Rotational Shifts)
• 5 / 6 Working Days per Week

Compensation & Benefits

• Basic Salary: RM 3,000 – RM 4,500
• Sales Incentives
• Shift Allowance
• OT Claim
• Mobile Phone Rebates
• Mandarin Speakers Allowance

Job Responsibilities

Customer Consultation & Sales

• Advise customers on the best mobile plans, devices, and broadband options for their needs.
• Recommend upgrades and add-ons to boost sales and consistently meet targets.
  
Customer Service & Issue Resolution

• Provide high-quality service to build strong, lasting customer relationships.
• Handle customer questions, complaints, and tough issues professionally and efficiently.
  
Account Management & Compliance

• Process account activations, renewals, and device upgrades smoothly.
• Keep all paperwork and data entry accurate and in line with company rules.
  
Marketing & Product Knowledge

• Stay updated on the latest promotions, deals, and new product launches.
• Represent the company at roadshows and marketing events to attract new customers.
  
Leadership & New Hire Training

• Step in to lead the team and manage store operations when needed.
• Train and mentor new team members to help them get up to speed quickly

Qualifications

• Diploma or Degree holder with at least 5 years' experience in Sales & Service, preferably in the telecommunications or mobile industry

Requirements

• Experience in sales, retail or telecom is an advantage
• Strong communication and customer service skills
• Good command of English & Bahasa Melayu (Mandarin is a plus)
• Basic Microsoft Office & computer skills
• Able to work shifts, weekends & public holidays
  

If Interested, Please Whatsapp:

Izza 017-9122461

Shahira 010-4255501

Sabrina 011-18814140

Rachel 010-28536382