Senior Solution Specialist, People Systems

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Reporting to the Solution Manager II, People Systems, you will serve as the subject matter expert for Grab’s Applicant Tracking System (ATS). You will partner with Talent Acquisition and cross-functional stakeholders to improve recruiting processes through system configuration, enhancement/project delivery, issue resolution, and optimisation. This role is based onsite at Grab’s Petaling Jaya office. You will also have the opportunity to deepen your expertise across People Systems, process automation, integrations, and AI-enabled ways of working.

The Critical Tasks You Will Perform:

• Serve as the functional/technical expert for Grab’s ATS, providing timely advice and recommendations to stakeholders.
• Lead & implement solutions for Grab’s ATS, including solutioning, managing change requests, and resolving issues.
• Perform essential system administration functions, including configuration, security management, complex report configuration, and bulk data processing.
• Manage system life cycles by assisting in the review, testing, and implementation of new features, fixes, and releases.
• Drive process improvement and innovative solutions, proactively identifying opportunities for automation to enhance organizational efficiency.
• Develop user procedures, guidelines, documentation, and training to ensure effective adoption of new processes and functionality.

The must haves skills

• Have 5-10 years of experience in HR systems, People Systems, HRIS, or ATS administration, with hands-on experience supporting business stakeholders.
• Hands-on SmartRecruiters configuration experience, including workflows, system setup, reporting, security, or troubleshooting.
• Experience in requirements gathering, fit-gap analysis, testing, and user acceptance testing (UAT) for system changes or enhancements.
• Experience supporting or partnering on ATS-related process improvement, preferably in recruiting operations or talent acquisition environments.
• Knowledge of data privacy, controls, and audit considerations in recruiting systems.
• Working knowledge of system integrations, APIs, or data flows between ATS and HCM platforms.

Really nice to haves skills

• Experience with Workday Core HCM or Workday Recruiting.
• Experience supporting ATS-HCM integrations or implementation cycles.
• Strong understanding and passion in applying AI in the overall sourcing & recruit processes.
• Familiarity with AI productivity tools such as Claude or Cursor in a business or systems environment to improve workflows.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.