Service Advisor

Company :

Receiving and Advising Customers
• Receive/assist customers with planned appointments and/or walk ins.
• Carry out a thorough check of the vehicle & identify all possible upselling.
• Establish an agreed fixed time of completion of the work to be carried out.

Daily control sheet/list
• Maintain an accurate record of all work checked in for the day to be followed up on including carry forward vehicles.

Repair Order Monitoring
• Ensure all customers are kept well informed of the progress of their vehicles.
• Ensure that all additional upselling is communicated to the customers to obtain authorization where necessary.
• Communicate a new/updated agreed time of completion if necessary due to additional work authorized or parts ordered.
• Carry out a daily analysis and update of all WIP open under your name.
• Communicate necessary information to the Officer- Customer relations in order to schedule an appointment for all vehicles to return where parts on order have arrived.

Hand-over of Vehicle After Service Stay
• Ensure that an accurate invoice is generated for all work carried out as per the customer’s request according to Company and principal guidelines.
• Explain the invoice in detail so as to create a value for money impression in the mind of the customer.

Post Service Follow-up
• Maintain customer file, (follow-up system) telephoning all customers to determine their level of satisfaction with the service they received.
• Settle all customer complaints promptly.