Service Associate - Spa Coordinator

Shangri-La Rasa Sayang, Penang

Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways.

We are in search of energetic, vibrant and multi skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail, the skills to perform and a passion to delight.

We are looking for a Service Associate – Spa Coordinator to join our team! 

As a Service Associate – Spa Coordinator, we rely on you to

To maintain a professional and high quality level of service at all times whilst assisting the guest at every stage of their spa experience. To epitomize the essence of CHI with a friendly, courteous manner and helpful attitude, extending beyond the guests expectations. 

• Provide a warm, professional, and personalised guest experience throughout the spa journey


• Support the achievement of daily sales targets for treatments and retail products


• Handle guest enquiries, consultations, and feedback in a professional mannerMaintain accurate guest records and complete daily administrative tasks


• Monitor stock levels and assist with replenishment of spa products and supplies


• Support reception duties when required, including handling calls and bookingsPromote spa services, packages, and ongoing promotions to guests


• Participate in training programmes to continuously improve skills and knowledge


• Ensure compliance with all spa policies, procedures, and safety standards


• Maintain positive working relationships with colleagues and other departments

We are looking for someone who:

• Pleasant personalityGood Interpersonal skills


• Flexible and willing to work shifts, weekends, and public holidays


• Knowledge of face and body treatments and basic massage techniques


• Good understanding of guest service and spa operations


• Excellent computer skill (excel & word)


• Very Good command of both English & Bahasa


• Minimum 1-2  years of working experience as receptionist.


• Customer orientation, Enthusiasm, Team builderInitiative, Self starter


• Committed to customer valuesExperience in Manicure and Pedicure is added advantage
  


• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered. 

If you are the right person, what are you waiting for? Click the apply button now!

*Only shortlisted candidates will be notified.

By applying to this position, you have read, understood and agreed to our Data Protection Policy. (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri‐la.com/group/careers/data‐protection)