Service Engineer

PRESENTATION OF THE ROLE 

Principal mission :

Provide service support to Fastems customers throughout Malaysia.

Perform preventive maintenance, attend breakdowns and support the installation of new capital equipment on customer sites.

Mission I – Service support in Malaysia

• Conduct preventive maintenance on Fastems equipment at customer sites

• Advise Malaysian clients on critical spare-parts management

Mission II – Service on Fastems equipment

• Maintain the Manufacturing Management Software (MMS) communication with the various CNC controllers

• Recalibrate the robotics and handling robots

• Ensure safety-systems checks

Mission III – Breakdowns and customer challenges

• Attend breakdowns and resolve customer challenges on site

• Perform root-cause analysis

• Help customers to reconfigure their production flow

Mission IV – Installation of new capital equipment

• Help to supervise the mechanical assembly of new systems

• Support the test and commissioning phase

• Support the deployment of new business functions within the territory (e.g. ERP roll-out, service tools)

Mission V – Communication and reporting

• Act as the integral conduit for communication between customer and Service Manager

• Assess complex technical requirements and advise customers on suitable solutions

THE PROFILE

Knowledge & Skills

• Experienced Service / Maintenance engineer with a track record of territory field service and frequent travel to customer sites
• Experience of high-precision production environments, with electro-mechanical fault-finding from a service / maintenance background
• Mechatronics (robotisation) or mechanical (automation) academic background, with good knowledge of computer science
• Experience in one or more of the following is highly desirable: CNC, robotics, automation systems
• 6 to 12 years of experience in a Service / Maintenance engineer role within a relevant field
• Languages: fluent professional English and Chinese (Mandarin)

Abilities & Behaviour

• Personable, with the ability to operate within a customer-focused environment

• Approaches tasks with tenacity and initiative

• Highly organised, able to plan time and manage workload effectively

• Drive, ambition and the potential to progress as the Malaysian operation grows

• High level of autonomy

• Malaysian citizen with a valid driving licence

REPORTING LINE & FUNCTIONAL RELATIONS

• Direct Manager : Service Manager (based in China)

• Internal cross-functional relations : Service Manager and Back-Office support

• External relations : Customers, partners and suppliers

CONDITIONS & PLACE

• Location : Based in Penang, Malaysia (remote / home-based)

• Travel required: Approx. 70% of the time, across Malaysia

EVOLUTION

• Career : Grow together with the company's expansion in Malaysia and SEA

• Perspective : Broader service responsibility as Fastems' Malaysian operation grows