Service Leader - Food & Beverage (Supervisor)

Find Your Shangri-La in Shangri-La

Our Vision: To be the best-loved hospitality group, pioneering new horizons and setting new benchmarks.

Shangri-La Tanjung Aru, Kota Kinabalu, Sabah, Malaysia is located just 10 minutes away from the city of Kota Kinabalu, Sabah, Malaysia.  It’s a luxurious, tranquil retreat that provides the setting for an amazing tropical gateway. The 498 rooms resort consist of 6 locals' favourite Kota Kinabalu restaurants and bars with spectacular Sabah Golden Sunset at Sunset Bar and Coco-Joe’s Bar & Grill.  Owned and operated by the resort a private jetty for islands transfer to Tunku Abdul Rahman Marine Park to experience an amazing snorkelling with tropical fish and corals.  Our Chi, The Spa renowned as a picturesque spa in Kota Kinabalu that offers treatments based on a traditional Asian healing philosophies located on the resort’s private spa island.

Joy binds us together - through our Asian art of hosting, shared growth, and the opportunity to create a positive impact as part of our global family. Let your joy flourish with us and make your Shangri-La come true. We warmly welcome talented individuals to become part of the Shangri-La Tanjung Aru, Kota Kinabalu family.

We are looking for Service Leader – Food & Beverage (Supervisor)

Job Summary:

To lead and oversee restaurant operations while ensuring exceptional, personalized dining experiences in line with 5-star service standards. The Service Leader – Food & Beverage is responsible for driving service excellence, managing team performance, ensuring guest satisfaction, and maintaining smooth and efficient daily operations.

Key Responsibilities:

• Guest Service Excellence – Lead by example in delivering warm, professional, and courteous service at all times. Proactively handle and resolve guest inquiries, feedback, and complaints with confidence and tact, ensuring a high level of guest satisfaction.


• Operational Duties – Supervise and coordinate daily restaurant operations to ensure service standards are consistently met. Monitor service flow, support the team during peak periods, and ensure seamless dining experiences.


• Team Leadership & Development – Guide, coach, and motivate team members to achieve service excellence. Conduct briefings, provide on-the-job training, and ensure staff adherence to hotel standards and procedures.


• Communication – Maintain clear and effective communication with guests, team members, and other departments to ensure smooth operations and excellent service delivery.


• Quality & Hygiene – Ensure strict compliance with cleanliness, hygiene, and food safety standards. Conduct regular checks and enforce sanitation guidelines.


• Upselling & Revenue – Drive revenue through effective upselling strategies. Encourage and monitor team performance in promoting menu items, daily specials, and premium offerings.

Requirements:

• Minimum Certificate in Hospitality or equivalent; Diploma / Degree in Hospitality preferred.


• At least 2–4 years of experience, with prior supervisory experience in a restaurant or 5-star hotel environment preferred.


• Fluent in Mandarin and English (spoken and written); additional languages are an advantage.


• Strong leadership, interpersonal and communication skills.


• Well-groomed with a professional appearance.


• Ability to work flexible shifts, including weekends and public holidays.


• Strong problem-solving skills with a proactive and customer-focused mindset.

If you are enthusiastic to be part of our family, please send your application with CV and relevant documents to [email protected] by 18 June 2026. 

Only shortlisted candidates will be contacted for interview & selection.