Service Leader- Human Resources

We are looking for Service Leader - Human Resources to join our team!

As our Service Leader - Human Resources, we rely on you to:

• Assist in the administration and enforcement of Human Resources policies and procedures, ensuring compliance and adherence throughout the property.


• Screen all received applications, conduct initial interviews, and shortlist candidates for the positions of Service Leader and Service Associate based on specified criteria and requirements.


• Assist in maintaining records of tenancy agreements and service contracts, including their terms and regulations.


• Oversee the maintenance and updating of personal files.


• Participate in documenting staff movements within the Hotel, ensuring that all status changes are accompanied by proper approvals, documentation, and signatories.


• Plan, coordinate, and execute engaging monthly staff activities with a creative approach. (Promote employee welfare programs, such as employee engagement activities, community engagement, and assist in recognition programs preparation).


• Manage employee welfare, including overseeing employees' facilities, hostel, addressing employee concerns, and providing support for work-related issues.


• To render services and delight the internal customers on their needs with existing guidelines and standard set up by Shangri-La Rasa Sayang, Penang.


• To assume the responsibility of the Human Resources officer.
  

  We are looking for someone who: 

  
  
  
  
  • Has a Degree / Diploma in Tourism/ Hospitality/ Hotel Management/ Human Resources or relevant discipline. 
  
  
  • Holds a minimum of one (1) years of relevant work experience in a similar capacity.
  
  
  • Fluent in oral and written English and Bahasa Malaysia.
  
  
  • Performs all duties and responsibilities in a timely and efficient manner.
  
  
  • Demonstrates a high level of professionalism and maintains a positive attitude when interacting with employees and hotel guests, consistently upholding the highest standards of service.
  
  
  • Develop and maintain close working relationship with all departments throughout the hotel.
  
  
  • Possesses excellent proficiency in computer software, particularly office applications, and demonstrates adeptness in operating various office equipment.
  
  
  • Must be a confident and tactfulIs a strong team player.
  
  
  • Good interpersonal & communication skill. 
  
  
  • Is a self-starter, with the ability to proactively problem-solve, identify, advocate for, and execute improvements. 
  
  
  • Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.