Service TMY MT(Penang)

Responsibilities:

Principal Role:

• Realization of introduction and services work on standard products as well as systems by in-country and eventually foreign countries

Realize Repair

• Analyze mistakes independently. Identify needed spare parts, agree and arrange on order with customers.
• Carry out repairs (e.g. mechanics, electronics, hydraulics, control technology, pneumatics.)
• In case of escalation agree on interim solutions with in-house service and management and discuss with customer.
• Agree on solutions with experts from own area and RSC Singapore.
• Provide documentation of carried out service application.

Implementation

• Carry out implementation, in case of problems agree with management or In-house service and discuss and take decisions on further procedure.
• Carry out machine take over with end customers, if necessary carry out customer programs and carry out in vote with management or in-house service special adaptations.
• Carry out customer installation with security instruction.
• Provide documentation about introduction, installation feedback for quality management.
• Realize service training need for customers and inform Trumpf in-house service.

Preventive Servicing

• Carry out preventing servicing due to given servicing list.
• Carry out servicing after complexity.
• Advice customers about necessary repair point, if necessary agree on spare parts with customer and order them. Carry out further actions. Document servicing.
• Provide servicing check list, actualize and adapt it.
• Rebuilding and Retrofitting
• Carry out rebuilding’s and retrofitting.
• Carry out Service-Updates and data protections.
• Consult customers concerning technical innovations.

Product Care

• Document technical weak spots in additional report. Encourage improvements and support the process.

Staff management

• Train new employees, recognize training needs and pass on to management.other duties
• If necessary carry out operator and servicing training.
• Recognize need in aid or devices and support realization.
• Provide rebuilding instructions and training documents, update and if necessary adjust them.
• Carry out production assistance with the customer (e.g. find out degree of efficiency)

Requirements:

• A team-player, with a goal-driven spirit, with an optimistic and persistent attitude, and service experience in handling day to day activities of Service department.
• It is essential that you have worked in an MNC business, ideally within a matrix structure.
• Ability to work under pressure and time constraints.
• Flexibility to travel (inside Asia or Germany HQ).
• At least 3 years work experience in similar environment/related field will be an added advantage.
• A professional Engineering qualification in Mechanical/Mechantronic/Electrical Engineering, as Bachelor’s Degree or Polytechnic Diploma or equivalent
• Experienced user of MS Office (Word, Excel, PowerPoint, Outlook, IE) and other Windows Based programming tools (QuickFlow; TruControl)
• Good command of English - both spoken and written. Added advantage for knowledge of German language.

What we offer :

• State-of-the-art work environment with the latest technology
• Early assumption of responsibility and varied tasks
• Broad range of training offers
• Actively promoted work-life balance, e.g. with sports and fitness programs
• Respectful and appreciative corporate culture