ServiceNow Engineer (Forms & Ansible Integration)

Day to Day

• Design, develop, and maintain ServiceNow forms, catalogs, and workflows within ServiceNow


• Configure and customize modules such as:




• Incident Management


• Change Management


• Service Catalog




• Build and manage ServiceNow catalog items, record producers, and dynamic forms


• Develop and maintain workflows using Flow Designer and scripting


• Integrate ServiceNow with external systems, especially Ansible Automation Platform for automated provisioning and remediation


• Implement REST/SOAP APIs for system integrations


• Collaborate with DevOps, Cloud, and Platform teams to automate operational processes


• Troubleshoot issues related to workflows, forms, and integrations


• Ensure adherence to best practices, governance, and security standards


• Document technical designs, workflows, and configurations