Services Agreements Quotation Specialist

Summary

The Services Agreements Quotation Specialist plays a critical role in the sales and quotation phase, focusing on defining the scope, cost, and commercial terms for Services Agreements. This position is responsible for creating integrated proposal that align with both customer and Bühler’s needs ensuring a balanced approach. This position collaborates closely with the Service Solution Architect and/or the Customer Relationship Manager to identify and cultivate opportunities for Services Agreements ensuring their successful conversion to orders.

Job Responsibilities

• Support the Customer Relationship Manager and/or Services Solution Architect or new equipment sales team by providing expertise in developing opportunities for contractual ser-vices solutions


• Leads quotation development (including cost, scope, risks and commercial terms), and ac-tively supports negotiation of related complex services agreements in order to maximize prof-itability while maintaining customer satisfaction


• Establish region-specific cost calculations


• Responsible for preparing the required risk assessments and securing approvals for contrac-tual services in line with Bühler’s Delegation of Authority model


• Engage with Bühler’s central team where relevant, and share experiences to improve the portfolio and customer experience continuously


• Collaborate with experts from relevant departments to gather the necessary information for creating accurate and compliant quotations, i.e., technical experts, tax, legal, commercial, fi-nance, etc.


• Maintain accurate records of quotations, contracts, handover communications, and related documentation


• Communicate effectively with stakeholders regarding quotation status, pricing updates, handover progress, and contract negotiations


• Facilitate a seamless handover process from sales to execution teams once a service agreement is finalized and sold, in order to ensure all questions, concerns and/or challenges related to the fulfillment of the Services Agreement are addressed 

Qualifications

• Bachelor’s degree in business administration or engineering


• At least 2 years of experience in quotation management, contract management and/or front-end sales


• Sound understanding of maintenance methods, maintenance planning and risk management


• Attention to detail and accuracy in all aspects of work. Ability to adapt to changing priorities and deadlines


• Strong analytical and problem-solving skills


• Team player with a collaborative and growth mindset


• Sound understanding of pricing strategies, financial analysis, contract negotiation, and pro-ject management principles


• Excellent communication, negotiation, and presentation skills. Fluent in written and spoken English