Shangri-La, Kuala Lumpur

Find your Shangri-La in Shangri-La

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Responsibilities

• Perform spa treatments in accordance with established standards, ensuring consistency and high-quality service


• Provide a warm, professional, and personalised guest experience throughout the spa journey


• Support the achievement of daily sales targets for treatments and retail products


• Maintain cleanliness, hygiene, and overall spa presentation at all times


• Ensure spa equipment is properly maintained and in good working condition


• Handle guest enquiries, consultations, and feedback in a professional manner


• Maintain accurate guest records and complete daily administrative tasks


• Monitor stock levels and assist with replenishment of spa products and supplies


• Support reception duties when required, including handling calls and bookings


• Promote spa services, packages, and ongoing promotions to guests


• Participate in training programmes to continuously improve skills and knowledge


• Ensure compliance with all spa policies, procedures, and safety standards


• Maintain positive working relationships with colleagues and other departments

Requirements

• Diploma or equivalent qualification in Spa Therapy or Beauty Therapy


• Minimum 1–2 years of experience as a Spa Therapist, preferably in a hotel or spa environment


• Knowledge of face and body treatments and basic massage techniques


• Good understanding of guest service and spa operations


• Strong communication and interpersonal skills


• Professional, well-groomed, and customer-oriented


• Basic administrative and computer skills


• Fluent in spoken and written English; additional languages are an advantage


• Flexible and willing to work shifts, weekends, and public holidays