Team Member, Business Services

PRIMARY OBJECTIVE

• To efficiently handle customer inquiries while maintaining a high standard of customer service. The role involves identifying customer needs through inbound calls and promoting the Bank’s products and services through cross-selling and up-selling initiatives, ensuring overall customer satisfaction.

KEY RESPONSIBILITIES

• Develop a strong understanding of the Bank’s products and services.

• Provide accurate information and updates on new products and services to customers.

• Attend to and facilitate customer calls, ensuring timely and effective issue resolution.

• Manage difficult or disgruntled customers professionally, including handling complaints and escalating matters to relevant parties when required.

• Process customer requests accurately and ensure proper communication and follow-up with the relevant departments.

REQUIREMENTS

• Minimum Diploma or Degree holder with a CGPA of 2.8 and above.

• Preferably with experience in customer service, telemarketing, call centers, or other customer-facing roles.

• Willing to work on rotational shifts.

• Work locations: Menara AA, Jalan Tun Razak, Kuala Lumpur or Crystal Plaza, Petaling Jaya.

• Pleasant personality with excellent verbal and written communication skills.

• Strong telephone etiquette and customer-handling skills.

• Able to work independently with minimal supervision.

• Strong problem-solving and oral communication abilities.

• High level of customer service orientation.

• Computer literate and able to navigate multiple systems as required.

• Ability to manage stress effectively in a fast-paced environment.

• A strong team player with good interpersonal skills.