Team Member, Team 2 (Online Banking)

1. Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.

2. Conduct Investigation on reported fraud cases and conclude cases timely.

3. Preparation / review fraud investigation documentation

4. Attending to PayNet daily / monthly reporting requirement

5. Identify fraudulent transactions and cancel them from further processing.

6. Perform recovery of funds for RHB and OFI victims.

7. Attend to appeal cases (internal remediation).

8. Attend to FMOS documentation review and remediation activity.

9. Ensure zero errors on case disposition (e.g. amount / account no / case conclusion / letters, etc)

10. Any ad-hoc functions assigned by supervisors.